Enterprise Feedback Management is emerging as a foundational activity for organizations that need to collect and interpret customer feedback to provide definitive action and operational direction to the business. Typically, EFM solutions help organizations to centrally manage deployment of surveys while dispersing insight and analysis throughout an organization. In this 1on1 with BizTechReports, we explore how organizations can expand their voice or the customer initiatives to incorporate structured and unstructured feedback from across the business and leverage text analytics, speech analytics and mobile feedback collection technologies.
Dave Capuano is Vice President, Marketing at Verint Systems. A veteran executive, Capuano leads the marketing and product management organizations. Throughout his career in the information technology industry, Dave has played a key role in leading the product portfolios and marketing activities of a series of new ventures. Dave’s experience includes marketing and product leadership roles in innovative, fast-growth companies.
Verint® (NASDAQ: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.
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