Forrester Research, Inc. released the results of Q2 2011 US Workforce Technology and Engagement Online Survey which showed that half of US information workers spend less time working out of their office and more time working from home and other remote locations.
The study, which was published to coincide with the first day of the Forrester’s Content & Collaboration Forum, questioned 4,985 information workers. The study also shows that workers become more mobile as they rise in their companies with 53 percent of workers office bound, but only 35 percent of managers and supervisors and ten percent of directors and executives office bound. The survey goes on to say that, while 42 percent of workers currently use Blackberry, as IT departments support more devices those platforms will cut into Blackberry’s market. Already 26 percent of workers use Android and 22 percent use iPhone.
Tablet use is also expanding with 11 percent of information workers using some form of tablet devices to do their jobs. The study also found that social technologies have failed to displace traditional technologies like email as the preferred means of communication at work with only 12 percent adoption within the overall workforce over a roughly 7 year period. And while younger workers, 18-31, are twice as likely as baby boomers to use social technologies, still only about one in six young professionals use social tools. (Forrester Research, Inc., www.forrester.com.)
International Data Corporation (IDC) released the results of their Worldwide Quarterly Mobile Phone Tracker. According to the report the worldwide smartphone market grew 42.6% year over year in the third quarter of 2011 despite a slowdown within key mature markets. Vendors shipped 118.1 million units in third quarter 2011 compared to 82.8 million units in the third quarter 2010. But the 42.6 percent growth was lower that the 49.1 percent IDC projected and lower than the 66.7 percent growth of second quarter 2011. IDC points to the delayed launch of the updated iPhone as the reason for the lower growth rate. The report also identified IDC’s top five mobile phone vendors. IDC ranks Samsung as the new leader of the pack with total smartphone unit sales at 23.6 million and 20 percent market share with sales of Android and Galaxy, and is likely to continue its growth with the launch of its new Windows Phone later this year. Apple slipped to the number two spot with 17.1 million total smartphone unit sales, but maintained strong double-digit growth year over year at 14.5 percent market share and is poised to challenge Samsung for the lead now that the iPhone 4S has finally launched and the company has re-priced its older models. Nokia held onto its third place slot with 16.8 million total smartphone unit sales and a 14.2 percent market share with its Symbian phones and launched four new models based on its Symbian Belle OS and its first MeeGo-powered smartphone, the N9. However, the N9 will only have limited availability and the Nokia 600 has been cancelled. HTC moved up one slot to fourth place with 12.7 million total smartphone unit sales. The company maintained its momentum of 10.8 percent market share with its launch of specialized devices including including the multimedia-optimized Sensation, female oriented Rhyme, and the entry-level Explorer and its acquisitions of Dashwire, Zoodles, and Beats for cloud-based sync and kid-oriented music apps. Research In Motion brings in the rear at the fifth place spot with total smartphone unit sales at 11.8 million and 10 percent market share from sales of its new BB OS 7 smartphones and updated BlackBerry Bold, BlackBerry Curve, and the BlackBerry Torch. However with most of its sales in older less expensive models RIM suffered its first quarter of year-on-year decline causing its slide to the number five spot. All other vendors accounted for 36.1 million total smartphone unit sales and 30.6 percent market share for a total of 118.1 million total smartphone unit sales. (International Data Corporation, /www.idc.com.)
In response to surveys showing that only 16 percent of board of directors have IT experience, Gartner released a paper identifying the seven key things CIOs need to understand to effectively communicate with their boards.
Number 1: The Board Has Little IT Experience, so get to know their backgrounds and priorities so in your communications you can connect your initiatives with their priorities.
Number 2: The Board Meets a Few Times a Year, prepare presentations between board meetings, assume you don’t have much time to make your points, concentrate on what they NEED to know, provide reference materials, and make sure it’s in a business/board oriented context.
Number 3: The Board's Time Is Primarily Focused on the Specific Priorities of Risk, Strategy, Audit, Finance, Investment, Social Issues and Compensation, so, even if your initiative is a high priority, do not expect too much time or attention unless it’s highly strategic or catastrophic, be flexible in your time, prepare a two minute summary that states the purpose, conclusion, and the actions you want them to take.
Number 4: Board Activism Has Grown After Corporate Scandals, so be prepared with business case justifications for proactive board interest in the details of IT products that are large portions of the total budget or are strategically important.
Number 5: The CEO Serves at the Pleasure of the Board, however just because the board is higher than the CEO in authority, the CEO is still YOUR boss; work with the CEO on initiatives, do not surprise the CEO in front of the board.
Number 6: There May Be Many Boards in the Same Company (executive boards, subsidiary boards, joint venture boards), if your initiatives require the approval of both the full board and you have a board for your specific unit be prepared to get the approval of both. Your CEO can help you navigate through but you should know the path through your own study.
Number 7: Boards Have Their Share of Politics, so if you’re a CIO who wants to sit on the board or lead an executive team someday, learn the all about the power centers and how to influence them, less ambitious CIOs can outsource matters of politics to their CEO. (Gartner Inc., www.gartner.com)
In 2011, US ethnic communities will spend $77.9 billion on telecommunications services, accounting for nearly one-third of all residential telecom expenditures, according to a new market research study from The Insight Research Corporation.
The largest minority group, Hispanics, representing 16.3 percent of the total US population, will spend the most. Understanding and targeting the increased spending power of the Hispanic American, African American, and Asian American communities will be crucial for telecommunications providers over the next five years.
Insight Research’s market analysis study, “US Hispanic Use of Telecommunication Services, 2011-2016,” reports that the Hispanic market exhibits above-average consumption of mobile content. The study further reports that nearly 82 percent of all Hispanic respondents now have cell phones, and that Hispanic households on average spend $103 monthly on cell phone service—twice as much as the average household spends on wireline services.
“Hispanics have surpassed the African American population as the largest minority group in the US, and Hispanic purchasing power is now growing at nearly twice the rate of the general population,” says Fran Caulfield, Research Director at Insight Research. “Fueled by strong population growth and higher technology penetration, Hispanics are heavy social-networking users. There are over 32 million Hispanics online today, their usage grows faster than other groups, they are more connected, and they will demand unique services to match their evolving needs,” Caulfield concluded. (Insight Research Corp, www.insight-corp.com)
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