Business process management (BPM) delivers significant benefits to organizations, but some organizations have faced many problems due to wrong turns along the way, according to Gartner, Inc. Gartner analysts have identified five BPM threats BPI (business process improvement) leaders need to be mindful of as organizations progress on their BPM initiatives. The pitfalls are:
1. Being Caught Unprepared to Demonstrate Value Delivered. With this pitfall, the BPM team may well have delivered some value to the organization, but if it did, it failed to keep a record of these achievements, or to routinely communicate them to those that matter. All BPM projects should start with an understanding of how success (outcomes) will be measured.
2. Deploying a BPMS Without Understanding BPM as a Discipline. Deploying a cutting-edge business process management suite (BPMS) will solve nothing unless the organization also applies BPM as a discipline. BPM is not about technology. Because it fundamentally changes how people work, BPM is about change.
3. Launching a BPM Effort Based on Perceived Problems, Without Validating the Facts. BPM activities must be based on facts and data, rather than reactions to those who shout the loudest. When starting a BPM initiative, it is good practice to allot a period of time to set up and gather metrics before process improvement work occurs.
4. Developing BPM Capabilities Without Delivering Business Value. A BPM team must build its capabilities, but this effort needs to be balanced with a degree of realism: the organization wants to see some return on its investment, often relatively quickly.
5. Focusing on Mapping Processes Instead of Improving Processes. BPM teams can get lost in mapping processes, acting under the assumption that this mapping activity amounts to "doing BPM." However, if these process maps are not used as a tool for bringing about real business improvements — or if such productive use cannot be demonstrated — they have no inherent value. BPM teams need to track and communicate the business value delivered.
(Contact: Gartner, Christy Pettey, 408/468-8312, email@example.com, www.gartner.com.)
GPS personal tracking devices and applications are forecast to grow with a CAGR of 40 percent, with both markets breaking $1 billion in 2017, according to ABI Research. There is an addressable market of over 120 million people across these markets alone, with over two million US elderly using non-GPS Personal Emergency Response Systems (PERS). However, awareness, battery life, economic conditions, and high subscription fees remain significant barriers. There is also a fear that smartphone applications will cannibalize the market. The application market is already booming, with Life360 reaching 10 million downloads for its family locator application. Long term, these solutions will become part of much bigger security and health markets, growing to over 200 million downloads in 2017, as well as the majority of total tracking market revenue. (Contact: ABI Research, www.abiresearch.com, 516/624-2500.)
The combined consumer and enterprise worldwide wireless local area network (WLAN) market segments experienced year-over-year market growth of 21.9% for the full year 2011, while staying relatively flat quarter-over-quarter in the fourth quarter of 2011 (4Q11), according to IDC.The preliminary fourth quarter results published in the IDC Worldwide Quarterly WLAN Tracker, the enterprise segment paved the way in 4Q11 with an impressive 22.3% year-over-year growth over a strong fourth quarter in 2010. Results from the IDC Worldwide WLAN Tracker showed strong growth in enterprise WLAN with the market reaching $3.02 billion for the full year 2011, and $829 million for the fourth quarter. With the consumer class WLAN segment also coming in at $832 million for the fourth quarter, the enterprise segment is now just under 50% of the worldwide WLAN market. "Two back-to-back years of nearly 30% growth is a clear testament to the fact that IT managers are embracing enterprise mobility while acceptance for BYOD (Bring Your Own Device) in the enterprise continues to increase," said Rohit Mehra, director, Enterprise Communications Infrastructure at IDC. "The next phase of enterprise mobility will include an increasing number of enterprise and cloud-based apps, motivating IT to reassess their network infrastructure needs, and that bodes well for network equipment vendors targeting some of the core vertical segments of the enterprise."
(Contact: International Data Corp., 508/988-7988, http://www.idc.com).
As security threats evolve with increasing speed, forward-thinking companies must closely scrutinize their security framework, Frost & Sullivan believes. The company has produced a new white paper examining certificate management challenges and Entrust, the No. 2 provider of SSL certificates.
Frost & Sullivan’s white paper, Easing the Pains of Certificate Management: An Overview of Entrust, the No. 2 Provider of SSL Certificates in the Market, examines the need for digital certificates, as well as the responsibilities and challenges related to digital certificate management. The white paper pays particular attention to Secure Sockets Layer (SSL) certificates, which are cryptographic protocols providing security and identification support, among the many types of digital certificates present at an organization. Key components in an organization’s security infrastructure are digital certificates, which not only provide identification assurances, but also support secure data transfer. The IT departments of organizations may be tasked with managing, discovering and monitoring hundreds or even thousands of certificates, a massive duty in the grand scheme of protecting business critical information.
(Contact: Frost & Sullivan, Mireya Espinoza, 210/247-3870, firstname.lastname@example.org, www.frost.com).
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