Category Archives: Everest Group

Everest Group: North American Enterprises Spend Twice as Much on Efficiency-Focused Tech Than on Marketing-Focused Digital Solutions

North American enterprises are applying digital technologies to solve business problems across all enterprise functions, not just sales, marketing, and customer support, according to research from Everest Group. This is in spite of “digital interaction”…

Investment Banks Turn to BPO Technology, Analytics to Manage Risk and Compliance, Everest Group Says

Third-party business process outsourcing (BPO) in the capital markets industry reached the $1.7 billion mark in 2014, growing at a compound annual growth rate of 18 to 20 percent over last four years, according to…

High Demand for Value-Added Services Drives Consolidation in Contact Center Outsourcing, Everest Group Finds

The recent trend toward consolidating organizational spending on Contact Center Outsourcing (CCO) is accelerating — driven by a growing demand for value-added services and high-impact partnerships, according to new research from the Everest Group. The…

Enterprise Buyers Demanding Proof of Cloud-Savvy Skills from Traditional Service Providers, Says Everest Group Report

Enterprise IT services buyers increasingly realize that the skills delivered by their traditional service providers are not the same skills needed for success in delivering cloud-based infrastructure, platform and software services. These buyers are adapting…