Category Archives: Gartner Inc.

Gartner Says Weak Mobile Customer Service Is Harming Customer Engagement

Weak mobile customer service is harming customer engagement, according to a recent Gartner, Inc. report. No rallying principle in the enterprise matters more than the creation of superior customer engagement and IT leaders will need…

Gartner: Why Digital Business Means Going Web-Scale

The era of Digital Business has arrived, in which successful companies are defined by their ability to respond quickly and effectively to transient business moments. Established approaches to IT infrastructure, operations and software development –…

Why Should CIOs Consider Advanced Analytics?

Ahead of the annual Gartner Business Intelligence & Analytics Summits in Sydney (February 23-24), London (March 9-10) and Las Vegas (March 30-April 1), Gartner Research Director, Alexander Linden, answered questions regarding the opportunities that advanced…

Gartner Says the Internet of Things Will Drive Device and User Relationship Requirements in 20 Percent of New IAM Implementations by 2016

The Internet of Things (IoT) will drive device and user relationship requirements in 20 percent of new identity and access management (IAM) implementations by year-end 2016, according to a new Gartner, Inc report. The IoT has…

Worldwide IT Spending To Grow 2.4 Percent in 2015, Gartner Says

Worldwide IT spending is expected to total $3.8 trillion in 2015, a 2.4 percent increase from 2014, but down from earlier projections of 3.9 percent, according to the latest Gartner, Inc forecast. The slower outlook for 2015…

Gartner: Gartner Survey Reveals That SaaS Deployments Are Now Mission Critical

Global buyers of cloud applications cite cost, innovation and agility as reasons for adoption, according to a recent survey by Gartner, Inc. In May and June 2014, Gartner conducted a survey across 10 countries in…

Gartner: Gartner Says More Than a Third of U.S. Adult Smartphone Users User Their Smartphones for Video Calling

Video calling is growing into a key mainstream activity on smartphones, with high adoption rates in some markets, according to a survey by Gartner, Inc. The survey, which was conducted in June 2014, surveyed more…

Gartner: Gartner Predicts Live Video Broadcasting Will Be the New “Selfie” by 2017

Video and visual technologies are becoming increasingly important for interacting with customers and each other, according to Gartner, Inc. Gartner predicts that by 2017, live video broadcasting will be the new “selfie” and recommends that…

Gartner: The Dominance of Pay TV Masks Strong Growth in Video-on-Demand Services

While pay TV is the biggest segment of the overall consumer video services market, accounting for 96.3 percent of total spending in 2014 and 94.2 percent by 2018, subscription video on demand (S-VOD) is a…