ERP Buyers Increasingly Rely on Software Reviews for Selection — G2

When it comes to an ERP, no company can afford to waste money on a system that doesn’t meet its needs.
Implementing or replacing an ERP can negatively impact business operations, productivity, or profitability.
To do that effectively, buyers should be aware of the pros and cons of using reviews to select software.

A recent report from G2 emphasizes that selecting the right enterprise resource planning (ERP) solution is crucial for any business. This decision significantly impacts operations, productivity, and profitability, according to experts.

Given the high stakes, choosing the wrong ERP can be costly and disruptive. Industry estimates predict a rise in the use of software reviews by ERP buyers to ensure they make effective procurement choices.

According to G2’s Gabriel Gheorghiu, understanding how to use reviews effectively is essential for prospective buyers who need to navigate the complex ERP selection process.

The recent G2 study highlights the benefits and challenges of using software reviews in the ERP procurement journey.

Benefits of Software Reviews in ERP Selection

According to the 2023 G2 Software Buyer Behavior Report, nearly half of the respondents feel more confident in their software buying decisions when informed by reviews. The objectivity and high volume of feedback from reviewers are key strengths, providing a comprehensive understanding of user experiences.

Additionally, reputable review platforms offer analytical tools and reporting features that provide businesses with valuable insights, aiding in informed decision-making and promoting vendor neutrality.

Challenges and Solutions

However, there are challenges in using software reviews for ERP selection. The large volume and unstructured nature of review data require robust analytics tools and filtering options to streamline the evaluation process.

Taxonomy and categorization issues can also confuse buyers, as different types of software may be grouped together, complicating the selection process.

Moreover, while review platforms offer various filtering mechanisms, the detailed evaluation of features may be less comprehensive compared to traditional request-for-information processes, limiting the depth of product assessment.

These challenges highlight the need for ERP buyers to approach software reviews carefully, recognizing the complexities and using available resources to make informed decisions. Industry stakeholders stress the importance of a nuanced understanding of software reviews and a discerning approach to ERP selection to effectively navigate the evolving landscape of enterprise technology procurement.

For more information, please visit research.g2.com.