There are six technologies that will have transformational benefits within five years for digital government services, according to Gartner, Inc. These include digital employee experience (DEX), AI code assistants, generative AI (GenAI), generative design AI, predictive analytics in government and workstyle analytics.

“Delivering services digitally continues to be a priority in government transformation plans,” said Daniel Snyder, Sr Director Analyst, KI Leader at Gartner. “These technologies will help government CIOs bridge the gap between digital innovation goals and executing against strategy objectives. Collectively, they will be a crucial element for executives in aligning technology innovation to mission outcomes to keep pace with growing citizen expectations.”

Generative AI (GenAI) is creating a new type of knowledge worker who can code faster and summarize documents instantly. But can the tool also enable people to meet the shifting demands of their roles? A new scientific experiment conducted by the BCG Henderson Institute in collaboration with BCG X and Emma Wiles from Boston University, as described in GenAI Doesn’t Just Increase Productivity. It Expands Capabilities., examines what happens when, instead of using GenAI to improve performance within their current skillset, people use the technology to complete tasks beyond their existing capabilities.

The ISG Buyers Guide™ for Cloud-Native AI and Data Platforms, produced by ISG Software Research, projects that through 2026, more than one-third of enterprises will deploy cloud-native AI and data platforms in their information architectures. Most leading cloud providers offer both AI and data capabilities, while independent software providers offer AI and data platforms built to operate natively in and across cloud environments, the report says.

The report points out that AI requires large amounts of high-quality data that needs to be prepared, engineered and organized to feed and train AI models. The volumes of data necessary for accurate AI models place a significant demand on computing resources, which can often be best met with elastic cloud platforms. The cost of these systems can be significant, and any inefficiencies in the process can exacerbate the costs, the report says.

A recent Gartner, Inc. poll of more than 1,800 executive leaders, revealed that 55% of organizations have an AI board. The poll also indicated 54% of organizations have a head of AI or an AI leader that orchestrates activities.

“The findings show that organizations are divided regarding if an AI board is necessary,” said Frances Karamouzis, Distinguished VP Analyst Gartner. “The answer is yes, enterprises need an AI board to transcend the multidisciplinary challenges to drive value and reduce risk. However, the duration, scope, and resourcing is context-specific and use-case dependent. For some, it’s a short-term, stopgap measure. For others, it’s a longer-term change to their operating model.

Only 14% of customer service and support issues are fully resolved in self-service, according to a survey by Gartner, Inc. Even for issues that customers describe as “very simple”, only 36% resolve fully in self-service.

While many organizations have made considerable investments in self-service capabilities, a Gartner survey of 5,728 customers conducted in December 2023 revealed that resolution rates remain low.

The 5G RedCap, finalized in Release 17, provides a migration pathway from 4G LTE to 5G for mid-range devices, particularly suitable for IoT. ABI Research forecasts 80 million IoT RedCap module shipments from 2024 to 2029. RedCap simplifies device complexity, providing an affordable pathway to 5G for IoT device OEMs. It delivers LTE-equivalent throughput performance and draws significant interest across the IoT value chain.

Edge computing plays a crucial role in reducing latency and enhancing privacy as the focus of AI shifts from training to inference. This facilitates faster decision-making with reduced network congestion. Global spending on edge computing is projected to reach $228 billion in 2024 and $378 billion by 2028

According to a new KPMG report, risk management is increasingly challenging. The survey found that 61% expect a significant increase in their level of responsibility for risk in the next three to five years. The research revealed that risk management professionals are focused on adapting to new risk types such as AI, ESG, and cyber risk.

Global end-user spending on information security is projected to reach $212 billion in 2025, a 15.1% increase from 2024. This surge is attributed to the heightened threat environment, cloud migration, and talent shortages, prompting organizations to prioritize security and increase spending. Adopting AI and GenAI drives investments in security software markets, with a projected 15% increase in cybersecurity resources required to secure it through 2025.

Worldwide spending on AI, including AI-enabled applications, infrastructure, and related services, is expected to double by 2028, reaching $632 billion, with a 29.0% compound annual growth rate. Organizations are leveraging AI for employee experience, customer engagement, business process, and industry innovations. GenAI investments are rapidly growing and expected to reach $202 billion, representing 32% of overall AI spending.

According to Gartner, everyday AI and digital employee experience (DEX) are expected to go mainstream in less than two years. Matt Cain, a Distinguished VP Analyst at Gartner, highlighted that everyday AI aims to reduce digital friction by assisting employees with tasks such as writing, research, collaboration, and ideation.

By 2030, the global manufacturing industry is expected to generate 4.4 zettabytes of data, more than double of this year's collection. This data originates from various sources such as IoT sensors, CNC systems, ERP systems, and MES. Efforts to effectively use and integrate this data are crucial for sustaining competitiveness and driving innovation.

As businesses move to the cloud and adopt cloud-native technologies, the need for Cloud Security Posture Management (CSPM) solutions is increasing. CSPM tools help organizations secure multi-cloud environments and meet regulatory requirements. The global CSPM market is projected to reach $5.58 billion by 2028.

Worldwide spending on public cloud services is projected to reach $805 billion in 2024, and it is expected to double by 2028, with a five-year compound annual growth rate (CAGR) of 19.4%. Cloud technology dominates tech spending, and most organizations have adopted the public cloud for hosting enterprise applications and for developing customer-facing solutions.

Three years ago, BCG forecasted the quantum computing market. In its updated analysis, BCG reaffirms its projection that quantum computing will create $450-850 billion of economic value globally by 2040. Jean-Francois Bobier of BCG stated that while quantum solutions will surpass classical ones for some problems, there are still significant challenges to overcome.