GenAI Drives Application Development Innovation, Market Growth in Europe -- ISG
Generative AI (GenAI) advancements, changing client requirements, and the need for legacy modernization and regulatory compliance have transformed the European next-generation ADM market over the past 18 months, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III ), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Next-Generation ADM Services report for Europe finds GenAI has been revolutionizing the application development landscape by automating complex tasks such as code generation, bug detection and performance optimization, significantly reducing development cycles and improving accuracy. These advances help meet the growing demand for flexible, tailored and scalable ADM solutions that comply with stringent European regulations such as GDPR.
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PwC Executives Discuss Generative AI’s Role in Business Transformation During CIO-100 Summit
During executive sessions at the CIO-100 summit in Colorado Springs, top enterprise technology leaders from across the country discussed the transformative impact of generative AI on technology modernization and business transformation. Key issues explored by executive roundtable and dinner discussions co-hosted by CIO.com and PwC, revolved around the impact that generative AI is having on creating business efficiencies while simultaneously driving innovation. This, participating executives noted, is transforming the strategic role of CIOs as enterprises increasingly integrate emerging technologies like AI into their core functions and value-propositions.
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Prioritizing Stronger Alignment with Chief Data Officers will Ensure AI Becomes a Business Strategy, Not Just a Technology Strategy — Forrester
According to Forrester, the key to sustained enterprise success over the longer-term success is to data and AI strategies with business transformation objectives. For tech leaders, a key focus in 2025 will be prioritizing stronger alignment with chief data officers to ensure that AI becomes a business strategy, not just a technology strategy.
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Public Cloud Services Market in Asia/Pacific Grew 24.2% to $41.5 billion in 2023 --IDC
The public cloud services market growth in 2023 grew faster than the previous forecast, driven mainly by the rise of generative AI (GenAI). This trend led to a high demand for AI platforms and data management software. As a result, the PaaS market recorded a YoY growth of 46.5%, the highest in the past four years.
GenAI-infused applications also drove the SaaS market growth, which helped the SaaS market sustain over 60% of total public cloud services market share. In contrast, the IaaS market growth slumped from 21.3% in 2022 to 12.9% in 2023, which met IDC's expectation that the softened economic condition in the region is impacting organizations to focus on cost optimization strategy and shift the cloud spending to automation solutions to streamline business and IT operations.
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Everyday AI & Digital Employee Experience Have a Mutual Relationship and Are the Nearest-Term Transformative Innovations --Gartner
“Everyday AI promises to remove digital friction, by helping employees write, research, collaborate and ideate,” said Matt Cain, Distinguished VP Analyst at Gartner. “It is a core part of DEX, which is a concentrated effort to remove digital friction and improve workforce digital dexterity, which itself is one of the key factors that will drive organizational prosperity through 2030.”
2024 has been a critical year for digital workplace application leaders, as the focus on hybrid and remote work dwindles and the need for a strategic concentration on everyday AI rises. Everyday AI is placed on the Peak of Inflated Expectations on the Gartner Hype Cycle for Digital Workplace Applications, 2024
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IP Video Transforms Casino and Resort Operations by Enhancing Guest Experience and Safety While Driving Revenue Opportunities
Casinos and high-end resorts face mounting pressures to deliver personalized and engaging guest experiences while optimizing operational efficiency. As casinos shift towards creating immersive, tailored environments, internet protocol (IP) video solutions are being explored to strengthen the ability for properties to deliver dynamic and immersive experiences for guests while promoting -- and directing traffic -- in-house service offerings.
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GenAI Investment to Grow 30%, with High Maturity Companies Projecting Three Times Higher ROI Over the Next Three Years than Low-Adoption Peers
With modest GDP growth and stagnant budgets, organizations around the world are finding it necessary to reallocate funds from mature areas to support IT investments. While cloud and security continue to be key priorities, generative AI (GenAI) is increasingly taking the spotlight as companies strive for significant productivity improvements. GenAI investment is expected to grow 30%, with leaders from companies with high GenAI maturity anticipating their return on investment will be three-times higher over the next three years than that of companies with little or no adoption of the technology, according to a new report by Boston Consulting Group (BCG) released today.
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Understanding the Critical 2FA Vulnerability in QR Code Enrollment Processes Uncovered by Silent Sector
Silent Sector, a leading cybersecurity firm specializing in protecting mid-market businesses, has discovered a major flaw in the two-factor authentication (2FA) enrollment process that could leave millions of organizations vulnerable to cyberattacks. The vulnerability lies in the use of QR codes for 2FA, a common security practice across industries, and poses an urgent threat to the security of organizations that rely on this method to protect sensitive accounts.
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Navigating the Intersection of Generative AI and Zero Trust Principles – Ben Corll, CISO in Residence at Zscaler
In the evolving enterprise technology landscape, the convergence of generative AI and Zero Trust principles presents a unique set of both challenges and opportunities. To shed light on these dynamics, we had the privilege of speaking with Ben Corll, CISO in residence for Zscaler, who offered his expert perspective in the wake of a CIO.com virtual roundtable with senior technology decision-makers on how organizations can reconcile the seemingly conflicting demands of AI and cybersecurity.
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AI Shapes Analytics for Complex, Expanding Supply Chains — ISG
The 2024 ISG Provider Lens™ global Specialty Analytics Services report for the supply chain industry finds that organizations are investing in technologies to harness enterprise and ecosystem data for better decision-making. The COVID-19 pandemic exposed the fragility of global supply chains, so enterprises are exploring how data and analytics can make systems more resilient and sustainable.
“Companies can no longer take supply chains for granted,” said Bob Krohn, partner, manufacturing, for ISG. “By implementing new technologies with providers, they are achieving the end-to-end visibility they need to stay ahead of changes.”
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Silent Sector Advises IETF of Major Vulnerability Related to QR Codes Used to Enroll Two-Factor Authentication Processes
A significant exposure related to the use of QR codes in two-factor authentication (2FA) processes has been identified and reported to the Internet Engineering Task Force (IETF) by researchers and analysts at Silent Sector (https://silentsector.com), a cybersecurity services company that specializes in providing tailored risk management solutions to mid-market and emerging companies across various industries, including healthcare, financial services, technology, manufacturing, and defense.
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CIO.com Roundtable Explores Mainframe’s Role in AI-Driven Enterprise Transformation
Last month, CIO.com hosted a virtual roundtable featuring top technology executives from industries including insurance, healthcare, banking, real estate, and manufacturing. The event, supported by experts from IBM, centered around the evolving role of mainframe platforms in supporting AI-enabled enterprises, particularly in the context of modernization and business transformation. As artificial intelligence (AI), and more specifically generative AI (GenAI), continues to reshape industries, enterprises are revisiting their mainframe systems to better align with this new wave of technological innovation.
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Bridging Legacy Systems with Modern Innovation to Accelerate Transformation -- Tiago Azevedo, CIO of OutSystems
Despite prevailing conventional wisdom in the enterprise technology community, businesses can drive innovation without being overwhelmed by the complexities of legacy system modernization, according to Tiago Azevedo, CIO of OutSystems, a leader in low-code and no-code (LCNC) technology. These LCNC platforms – when combined with generative AI (GenAI) – can allow organizations to innovate rapidly and deliver immediate business value without the need for extensive legacy overhauls.
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Predictive Analytics, AI Code Assistants Among Technologies Needed for CIOs to Bridge Innovation Gap -- Gartner
There are six technologies that will have transformational benefits within five years for digital government services, according to Gartner, Inc. These include digital employee experience (DEX), AI code assistants, generative AI (GenAI), generative design AI, predictive analytics in government and workstyle analytics.
“Delivering services digitally continues to be a priority in government transformation plans,” said Daniel Snyder, Sr Director Analyst, KI Leader at Gartner. “These technologies will help government CIOs bridge the gap between digital innovation goals and executing against strategy objectives. Collectively, they will be a crucial element for executives in aligning technology innovation to mission outcomes to keep pace with growing citizen expectations.”
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Generative AI Instantly Elevates the Aptitude of Knowledge Workers -- BCG
Generative AI (GenAI) is creating a new type of knowledge worker who can code faster and summarize documents instantly. But can the tool also enable people to meet the shifting demands of their roles? A new scientific experiment conducted by the BCG Henderson Institute in collaboration with BCG X and Emma Wiles from Boston University, as described in GenAI Doesn’t Just Increase Productivity. It Expands Capabilities., examines what happens when, instead of using GenAI to improve performance within their current skillset, people use the technology to complete tasks beyond their existing capabilities.
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Enterprises Turning to Cloud for Unified AI, Data Platforms -- ISG
The ISG Buyers Guide™ for Cloud-Native AI and Data Platforms, produced by ISG Software Research, projects that through 2026, more than one-third of enterprises will deploy cloud-native AI and data platforms in their information architectures. Most leading cloud providers offer both AI and data capabilities, while independent software providers offer AI and data platforms built to operate natively in and across cloud environments, the report says.
The report points out that AI requires large amounts of high-quality data that needs to be prepared, engineered and organized to feed and train AI models. The volumes of data necessary for accurate AI models place a significant demand on computing resources, which can often be best met with elastic cloud platforms. The cost of these systems can be significant, and any inefficiencies in the process can exacerbate the costs, the report says.
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More Than 50% of Organizations Have an AI Leader, but 88% Indicate Their AI Leader Does Not Have the Title of Chief AI Officer — Gartner
A recent Gartner, Inc. poll of more than 1,800 executive leaders, revealed that 55% of organizations have an AI board. The poll also indicated 54% of organizations have a head of AI or an AI leader that orchestrates activities.
“The findings show that organizations are divided regarding if an AI board is necessary,” said Frances Karamouzis, Distinguished VP Analyst Gartner. “The answer is yes, enterprises need an AI board to transcend the multidisciplinary challenges to drive value and reduce risk. However, the duration, scope, and resourcing is context-specific and use-case dependent. For some, it’s a short-term, stopgap measure. For others, it’s a longer-term change to their operating model.
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Gartner Survey Finds Only 14% of Customer Service Issues Are Fully Resolved in Self-Service
Only 14% of customer service and support issues are fully resolved in self-service, according to a survey by Gartner, Inc. Even for issues that customers describe as “very simple”, only 36% resolve fully in self-service.
While many organizations have made considerable investments in self-service capabilities, a Gartner survey of 5,728 customers conducted in December 2023 revealed that resolution rates remain low.
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80 Million RedCap IoT Module Shipments Forecast by 2029, of Which 71% Will be eRedCap — ABI Research
The 5G RedCap, finalized in Release 17, provides a migration pathway from 4G LTE to 5G for mid-range devices, particularly suitable for IoT. ABI Research forecasts 80 million IoT RedCap module shipments from 2024 to 2029. RedCap simplifies device complexity, providing an affordable pathway to 5G for IoT device OEMs. It delivers LTE-equivalent throughput performance and draws significant interest across the IoT value chain.
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Worldwide Spending on Edge Computing Forecast to Reach $378 Billion in 2028, Driven by Demand on Real-time Analytics, Automation, and Enhanced Customer Experiences — IDC
Edge computing plays a crucial role in reducing latency and enhancing privacy as the focus of AI shifts from training to inference. This facilitates faster decision-making with reduced network congestion. Global spending on edge computing is projected to reach $228 billion in 2024 and $378 billion by 2028
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