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Worldwide UC&C Revenues Grew 6.9% in Q2 2023 — IDC

Worldwide revenues in the Unified Communications & Collaboration (UC&C) market grew 6.9% year over year and 2.4% sequentially to $15.9 billion in the second quarter of 2023 (2Q23), according to IDC. For 2023, worldwide UC&C revenue is forecast to grow 8.6% year over year to $64.7 billion. This represents an upward revision of roughly $500 million from the previous quarter's forecast. In volume terms, the worldwide UC&C market grew 11.4% year over year and 2.9% sequentially in 2Q23 to $620.7 million.

Emerging MarketsStaff ReportsSeptember 28, 2023idc, IDC Tracker, UC&C, CPaaS

Strengthening Contact Center CPaaS Delivers Best Customer Experience for Businesses, Finds Frost & Sullivan

When an unprecedented number of CC workers had to switch to a work-from-home (WFH) model—often using ad-hoc, remote workspaces—call volumes and customer requests surged. The employees working remotely have to manage with less-than-secure legacy systems, limited customer support tools, and a widespread organizational support system.

Future of WorkMelissa FisherMay 11, 2021CPaaS, Contact Center, Customer Experience