Chatbots — Industry Insights, Data, and Solutions For Business Leaders

Customer Service and Support Technology Investments Must be Scrutinized for Their Ability to Deliver on Customer Experience Goals, Says Gartner

Customer service and support leaders must scrutinize all technology investments for their ability to deliver on customer experience (CX) goals, according to Gartner, Inc. Gartner identified 33 must-watch technologies on the Hype Cycle for Customer Service and Support Technologies, 2020.

Future of Work, Most PopularMelissa FisherSeptember 15, 2020customer experience, customer service, Digital Customer Engagement, voice of the consumer, Chatbots, VCAs

Bank Cost Savings Via Chatbots To Reach $7.3 Billion By 2023, As Automated Customer Experience Evolves: Juniper Research.

A new study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a million working years.

Lane CooperMarch 21, 2019Juniper Research, Chatbots, automated customer experiences, banking, artificial intelligence