WFH — Industry Insights, Data, and Solutions For Business Leaders

70% of Customer Service and Support Employees Want to Continue Working from Home After the Pandemic Ends, Gartner Survey Finds

Employees who traditionally did not have many opportunities to WFH are now used to it, like it, and wish to continue in some capacity once the pandemic is over. This is in line with most service leaders who believe WFH is here to stay post-pandemic. 81% of service leaders believe between 30-80% of their workforce will primarily be working from home two years from now.

Future of Work, Most PopularMelissa FisherFebruary 19, 2021customer service, WFH, Service Leaders, Business Transformation