Posts tagged digital capabilities
Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, Gartner Says
Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, Gartner Says

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.

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Lane CooperGartner Inc., Digital Technologies, artificial intelligence, AI, big data, customer activism, customer service, support leaders, digital capabilities, digital experience, Lauren Villeneuve, typically marketing, IT, digital teams, Zappos, Pete Slease