More Than 50% of Organizations Have an AI Leader, but 88% Indicate Their AI Leader Does Not Have the Title of Chief AI Officer — Gartner
A recent Gartner, Inc. poll of more than 1,800 executive leaders, revealed that 55% of organizations have an AI board. The poll also indicated 54% of organizations have a head of AI or an AI leader that orchestrates activities.
“The findings show that organizations are divided regarding if an AI board is necessary,” said Frances Karamouzis, Distinguished VP Analyst Gartner. “The answer is yes, enterprises need an AI board to transcend the multidisciplinary challenges to drive value and reduce risk. However, the duration, scope, and resourcing is context-specific and use-case dependent. For some, it’s a short-term, stopgap measure. For others, it’s a longer-term change to their operating model.
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Gartner Survey Finds Only 14% of Customer Service Issues Are Fully Resolved in Self-Service
Only 14% of customer service and support issues are fully resolved in self-service, according to a survey by Gartner, Inc. Even for issues that customers describe as “very simple”, only 36% resolve fully in self-service.
While many organizations have made considerable investments in self-service capabilities, a Gartner survey of 5,728 customers conducted in December 2023 revealed that resolution rates remain low.
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80 Million RedCap IoT Module Shipments Forecast by 2029, of Which 71% Will be eRedCap — ABI Research
The 5G RedCap, finalized in Release 17, provides a migration pathway from 4G LTE to 5G for mid-range devices, particularly suitable for IoT. ABI Research forecasts 80 million IoT RedCap module shipments from 2024 to 2029. RedCap simplifies device complexity, providing an affordable pathway to 5G for IoT device OEMs. It delivers LTE-equivalent throughput performance and draws significant interest across the IoT value chain.
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Worldwide Spending on Edge Computing Forecast to Reach $378 Billion in 2028, Driven by Demand on Real-time Analytics, Automation, and Enhanced Customer Experiences — IDC
Edge computing plays a crucial role in reducing latency and enhancing privacy as the focus of AI shifts from training to inference. This facilitates faster decision-making with reduced network congestion. Global spending on edge computing is projected to reach $228 billion in 2024 and $378 billion by 2028
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Internation Report Reveals Companies Preparing for Significant Increase in Risk — KPMG
According to a new KPMG report, risk management is increasingly challenging. The survey found that 61% expect a significant increase in their level of responsibility for risk in the next three to five years. The research revealed that risk management professionals are focused on adapting to new risk types such as AI, ESG, and cyber risk.
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Global Information Security Spending Forecasted to Grow 15% in 2025 — Gartner
Global end-user spending on information security is projected to reach $212 billion in 2025, a 15.1% increase from 2024. This surge is attributed to the heightened threat environment, cloud migration, and talent shortages, prompting organizations to prioritize security and increase spending. Adopting AI and GenAI drives investments in security software markets, with a projected 15% increase in cybersecurity resources required to secure it through 2025.
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The Resurgence of On-Prem Computing in the Age of AI: Insights from CIOs Across the Nation
Artificial intelligence (AI) and its integration into enterprise systems are driving a resurgence of on-prem computing. In a recent CIO.com virtual roundtable co-hosted by IBM's Wayne Derry, senior enterprise technology executives from across the country explored the challenges and opportunities presented by this shift, particularly for organizations that previously embraced a "scorched earth" approach by eliminating their data centers.
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Business Leaders Should De-emphasize Deterministic Decision-making in the Era of AI -- Mark Stouse, ProofAnalytics.ai
One of the biggest problems facing business leaders in the era of AI may well be their tendency to have a deterministic perspective. Deterministic thinking among company executives can be considered a holdover from decision-making styles that became prevalent during the industrial era when the emphasis was on efficiency, standardization, and predictability, which were critical in managing large-scale, repetitive processes. Indeed, businesses were often thought of -- and described -- as machines that built the products and services they brought to market.
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Malicious Links, AI-Enabled Tools, and Attacks on SMBs Among Top Cybersecurity Threats — Mimecast
Mimecast's recent report highlights malicious links and AI-driven bots in call centers as major cybersecurity threats. The report reveals a significant spike in the use of malicious links, with attackers increasingly using multiple layers of false information to bypass security measures.
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Worldwide Spending on Artificial Intelligence Forecast to Reach $632 Billion in 2028 — IDC
Worldwide spending on AI, including AI-enabled applications, infrastructure, and related services, is expected to double by 2028, reaching $632 billion, with a 29.0% compound annual growth rate. Organizations are leveraging AI for employee experience, customer engagement, business process, and industry innovations. GenAI investments are rapidly growing and expected to reach $202 billion, representing 32% of overall AI spending.
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Everyday AI and Digital Employee Experience Are Two Years Away from Mainstream Adoption — Gartner
According to Gartner, everyday AI and digital employee experience (DEX) are expected to go mainstream in less than two years. Matt Cain, a Distinguished VP Analyst at Gartner, highlighted that everyday AI aims to reduce digital friction by assisting employees with tasks such as writing, research, collaboration, and ideation.
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Industrial Enterprises Will Generate 4.4 Zettabytes of Data by 2030 – But Only a Shocking 5% Is Properly Utilized Due to Fragmented Data Siloes — ABI Research
By 2030, the global manufacturing industry is expected to generate 4.4 zettabytes of data, more than double of this year's collection. This data originates from various sources such as IoT sensors, CNC systems, ERP systems, and MES. Efforts to effectively use and integrate this data are crucial for sustaining competitiveness and driving innovation.
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CSPM Solutions Take Centre Stage in Cloud Security Posture Management — Frost & Sullivan
As businesses move to the cloud and adopt cloud-native technologies, the need for Cloud Security Posture Management (CSPM) solutions is increasing. CSPM tools help organizations secure multi-cloud environments and meet regulatory requirements. The global CSPM market is projected to reach $5.58 billion by 2028.
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Employee Management Automation Enhances Efficiency, Reduces Costs, and Boosts Morale for SMBs Facing a Potential Recession
With the threat of an impending recession, small and medium-sized businesses (SMBs) should take a hard look at employee management automation (EMA) to enhance efficiency, cut costs, and boost employee morale.
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Worldwide Spending on Public Cloud Services is Forecast to Double Between 2024 and 2028 — IDC
Worldwide spending on public cloud services is projected to reach $805 billion in 2024, and it is expected to double by 2028, with a five-year compound annual growth rate (CAGR) of 19.4%. Cloud technology dominates tech spending, and most organizations have adopted the public cloud for hosting enterprise applications and for developing customer-facing solutions.
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Quantum Computing On Track to Create Up to $850 Billion of Economic Value By 2040 — BCG
Three years ago, BCG forecasted the quantum computing market. In its updated analysis, BCG reaffirms its projection that quantum computing will create $450-850 billion of economic value globally by 2040. Jean-Francois Bobier of BCG stated that while quantum solutions will surpass classical ones for some problems, there are still significant challenges to overcome.
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Demand for AI Platforms Software is Forecast to Drive Remarkable Growth over the Next Five Years — IDC
The global market for AI platform software grew rapidly in 2023 and is expected to reach $153.0 billion in 2028, with a 40.6% compound annual growth rate. Innovations in generative AI are reshaping how companies develop and deploy AI applications. In 2023, Microsoft led the market with its comprehensive AI solutions deeply integrated into its software and cloud services.
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30% of Generative AI Projects Will Be Abandoned After Proof of Concept By End of 2025 — Gartner
According to Gartner, Inc., by the end of 2025, at least 30% of generative AI (GenAI) projects will be abandoned due to poor data quality, inadequate risk controls, escalating costs, or unclear business value. Organizations are struggling to prove and realize value from GenAI investments, which can range from $5 million to $20 million.
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GenAI Investment to Grow 30%, with High Maturity Companies Projecting Three Times Higher ROI Over the Next Three Years than Low-Adoption Peers — BCG
With modest GDP growth and stagnant budgets, organizations are reallocating funds to support IT investments. GenAI is gaining importance for productivity improvements, with a 30% expected investment growth. Companies with high GenAI maturity anticipate 3x higher return on investment over the next three years compared to those with little or no adoption, according to a new report by BCG.
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SMB Demand for Sales and Marketing Process Automation Growing at Double Digit CAGR
Small and medium-sized businesses (SMBs) are projected to significantly increase their spending on sales process automation (SPA) as we reach the decade's midpoint. According to projections from Analysys Mason, SMBs worldwide will continue investing heavily in IT solutions, emphasizing automation technologies that focus on customer interactions to enhance efficiency, reduce operational costs, and remain competitive in the market. Meanwhile, International Data Corporation (IDC) reports that worldwide revenue for SMB sales and marketing campaign management software is expected to grow from $8.5 billion in 2021 to $14.9 billion in 2026. These findings highlight the increasing recognition among SMBs of how automation tools drive productivity across business functions in general and their sales operations in particular.
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