Gartner, Inc. highlighted the six trends that will have significant impact on infrastructure and operations (I&O) over the next 12 to 18 months. “The changes that I&O teams face are shifting views of how to purchase, deploy, and manage technology solutions for optimal business results,” said Jeffrey Hewitt, research vice president at Gartner.
Read More41% of key customers (also known as key accounts) indicated that the economic implications of COVID-19 significantly impacted their spend with B2B sales organizations, according to Gartner, Inc. A Gartner survey revealed that while some key customers increased spending with B2B sales organizations, only 18% indicated a spending increase of more than 10% since January 2020.
Read MoreCompanies who are early adopters of digital talent platforms see a competitive advantage in shifting their workforce model to a blend of full-time and freelance employees. At the same time, millions of highly skilled professionals—who seek flexible and remote work—are using the platforms to connect with employers.
Read MoreOver the next five years, an exponential rise in digital interactions between buyers and suppliers will break traditional sales models, according to Gartner, Inc. In fact, Gartner’s research shows that by 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels.
Read MoreIn an ongoing effort to identify the metrics that matter for improving customer engagement, companies must leverage the latest technologies to monitor and measure the key elements that affect the user experience.
In an audio interview for journalists covering Mobile World Congress 2019 in LA on October 22-24, Tiran Dagan, Chief Digital Officer for Media and Communications for Cognizant, and Chris Menier, Vice President and Transformation Strategist for Vitria, discuss how Digital Operations and Artificial Intelligence supported operations (AIOps) can enable network service providers (NSPs) to improve the experience of their subscriber bases by mining data to gain better insights from operational activities.
While the jury is out on what percentage of large digital transformation initiatives are successful, projects that focus on digitizing and improving specific operations have a proven track record of delivering tangible cost and efficiency benefits in 90-, 60- and even 30-day timeframes, according to Mike Rossi, Senior Vice President for Menlo Park, Calif.-based Vitria.
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