Property & casualty (P&C) insurance companies are failing to meet their customers’ expectations when it comes to digital interactions, according to the J.D. Power 2018 Insurance Digital Experience Study.
Read MoreThe water utility industry has an opportunity to engage more effectively with their customers by using digital channels of communication that enable self-service and establish more intimate relationships with rate-payers, says Andrew Heath, senior director for the utility practice at J.D. Power, in a podcast interview for journalists.
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