Generative Microapps Can Augment the Human Workforce — Gartner

Generative AI, specifically large language models (LLMs), will change how organizations design jobs and resource tasks and allocate responsibilities across the enterprise. However, LLMs come with unique risks compared with other AI implementations. Generative micro apps are an emerging technology that can enable organizations to demonstrate the value of generative AI while minimizing the business’s risk exposures.

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Smart Lights and Plugs: Differentiators in a Commoditizing Market: Parks Associates Reports

Smart lights and plugs are quickly commoditizing. Parks Associates’ Smart Home Tracker counts more than 80 brands offering smart lights, switches, and plugs in the US market, with all offering core smart features of remote connectivity, and many offer color-changing options and integration with voice assistants for affordable prices. Manufacturers seek premium features, form factors, and services that differentiate them from the competition and earn a premium price point.

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Financial Services Institutions Explore New Strategies for Managing Data Sprawl As Enterprise Infrastructures Grow in Complexity

"Data sprawl represents a growing challenge for leaders in the highly regulated financial services sector because efforts to modernize enterprise operations are gaining momentum," says Jason Cassidy, CEO of Kitchener, Ontario-based Shinydocs, in a recent podcast interview for journalists.

Supporting the hybrid workforce and mobile-first customers while embracing heterogeneous enterprise architectures is rendering moot conventional data management strategies that call for creating data lakes or other paradigms for centralized data repositories, adds Jim Barnet, director of enterprise accounts at Shinydocs.

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Staff Reports
Entertainment Content Creation on Verge of Major Disruption via Digital Transformation – Vince Pizzica

"When it comes to high-production content creation – the big movies, TV shows and live events that continue to drive consumer engagement – we haven't really seen a lot of change in over a hundred years," says Vince Pizzica in a podcast interview for journalists.  

A veteran c-suite executive and board advisor in the technology, media and telecommunications (TMT) space, Pizzica has spent the past four decades influencing the strategic direction of major companies in the sector – including Telstra, Siemens, Alcatel, Lucent and Technicolor – while guiding a new generation of ET players who promise to completely redirect the trajectory of the industry (see sidebar).

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Staff Reports
Emerging AI Risks Underscore Urgent Need for Responsible AI; More than 70% of Organizations Are Struggling to Keep Up — BCG & MIT

The AI landscape changed dramatically over the past year with the swift adoption of generative AI, making it more difficult for organizations to be responsible and putting pressure on Responsible AI (RAI) programs to keep up with continuous advances. According to new research by MIT Sloan Management Review and Boston Consulting Group, 53% of organizations rely exclusively on third-party AI tools, having no internally designed or developed AI of their own, and 55% of all AI-related failures stem from third-party AI tools.

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Staff Reports
Only 8% of Customers Used a Chatbot During their Most Recent Customer Service Interaction, Finds Gartner Survey

Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just 25% said they would use that chatbot again in the future. Despite customer service and support leaders’ growing focus on chatbots, customer use of them remains low, suggesting they don’t consistently help customers accomplish their goals.

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Staff Reports
Just 14% of Frontline Employees Have Received Training to Address How AI Will Change Their Jobs, but 86% of Employees Say They’ll Need It — BCG

From ChatGPT to DALL-E and all the technologies in between, the new wave of generative AI systems is transforming business rapidly. While employees are optimistic about how AI—and generative AI, in particular—will affect their work, feelings vary considerably by seniority and country.

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Despite Softening Macroeconomic Environment, APAC Tech Spend Will Remain Robust And Grow By 5.8% In 2023, Finds Forrester

In spite of challenges including fragile post-pandemic supply chains; a shortage of science, technology, and engineering workers; and questions about how quickly China can restart its economy, APAC tech spending will continue to grow by 6.8% to 7.3% per year from 2024 to 2027. In 2023, Forrester projects regional tech spend growth to be:

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Four Myths Obscuring Cybersecurity’s Full Value -- Gartner

Four common myths obscure the full value of cybersecurity for the enterprise and inhibit security program effectiveness. According to Gartner, Inc. CISOs must embrace a “Minimum Effective” mindset to maximize cybersecurity’s impact on the business. Many CISOs are burnt out and feel they have little control over their stressors or work-life balance. Cybersecurity leaders and their teams are putting in the maximum effort, but it’s not having maximum impact.

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Time to Level up 5G and Core? New Insights from Frost & Sullivan

The telecom industry has witnessed rapid 5G deployments globally. Digitally-enabled services such as 5G cameras, AR-assisted maintenance, remote control, and robotic patrolling are now being widely used in verticals such as mining, healthcare, transport, and manufacturing. But despite the rapid deployment and adoption of 5G, there is still room for considerable improvement to unleash the true potential of this technology. With 6G technology likely to be commercially deployed only by 2030, the existing 5G technology might soon need to level up.

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Financial Services Organizations Adopt Cloud-Oriented Risk and Security Management Strategies — Frost & Sullivan

Organizations have been migrating to the cloud to help them achieve business goals of growing revenue, improving customer experience, and increasing operational efficiency. A recent study found that 73% of them see the cloud as the most important technology to achieve business priorities, among other technologies including Big Data Analytics, IoT, Collaboration & Conferencing, and AI/ ML.

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In Era of Finance AI, Gartner’s Dennis Gannon Identifies Three Pillars of Effective CFO Leadership

The rapid progress of AI tools in finance has made it more important than ever for CFOs and finance leaders to demonstrate three core pillars of human leadership: adaptivity, empathy, and authenticity. As AI becomes ever more capable and carries out more work, inevitably, the question arises about whether AI replaces human employees. The picture emerging as organizations put advanced digital technology into action is a lot more nuanced than whether a job stays or doesn’t.

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Government Support and Emerging Technologies Drive China’s Intelligent and Connected Vehicle (ICV) Market — Frost & Sullivan

The 2023 Shanghai Auto Show was an unequivocal demonstration of the technological capabilities of Chinese automakers. Driven by forward-looking regulation and breakthrough technologies, China has been at the forefront of four key megatrends transforming the mobility space. Rapid growth for China’s ICV market is spurred by policy support, subsidies, new business models, and advances in enabling technologies like artificial intelligence and autonomous driving.

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Nearly 80% of Companies Worldwide Rank Innovation as a Top-Three Priority for 2023, Finds BCG

Despite global economic uncertainty, innovation rose as a top corporate priority for 2023. According to a new report released by Boston Consulting Group, 79% of companies around the world see innovation as a top-three priority this year, and 66% plan to increase spending—42% by more than 10%. This starkly contrasts the last downturn in 2009, when fewer than two-thirds of companies ranked innovation as a top-three priority, and only 58% planned to increase spending.

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Two-thirds of Organizations in Asia/Pacific are Exploring, or Have Invested in, Generative AI Technologies in 2023 -- IDC

According to a recent IDC report, about 32% of the Asia/Pacific organizations surveyed expressed their commitment to invest in generative AI technologies, with 38% exploring use cases to implement Generative AI. These digital-first enterprises are looking to apply generative AI as a key lever to elevate enterprise intelligence and drive internal efficiencies.

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Streaming Service Providers Explore Options for Optimizing the Delivery of SDR and HDR Content for Live and On-Demand Applications

Demand for high-dynamic range (HDR) content continues to rise, and streaming service providers are wrestling with how best to manage the transition from a predominantly SDR environment. According to Alan Stein, vice president of InterDigital, leaders in the OTT community are exploring ways to integrate and optimize SDR and HDR operations to simultaneously deliver live and on-demand content effectively and economically rationally.

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Smart Home Healthcare Revenues Grow to US$26.5 Billion in 2023, Driven by the Remote Monitoring Opportunity -- ABI Research

The smart home healthcare market continues to grow, but the scale of the opportunity remains underpenetrated. Last year, new smart home healthcare shipment and service revenues grew 25% to reach US$22.9 billion worldwide, but that growth rate will be hard to sustain, despite the considerable potential for further growth.

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Six ChatGPT Risks Legal and Compliance Leaders Must Evaluate — Gartner

Legal and compliance leaders should address their organization’s exposure to six specific ChatGPT risks, and what guardrails to establish to ensure responsible enterprise use of generative AI tools. LLM tools are prone to several risks, meaning legal and compliance leaders should assess if these issues present a material risk to their enterprise and what controls are needed, both within the enterprise and extended third and nth parties to avoid legal, reputational, and financial consequences.”

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New Cybersecurity Spend in Critical Infrastructure to Reach US$236 Billion by 2027 — ABI Research

With the impacts of COVID-19 on cybersecurity spending budgets behind industrial sectors, worldwide investments in Critical Infrastructure (CI) cybersecurity will display robust growth rates in all sectors. The global cybersecurity market was estimated at US$213 billion in 2022 and is projected to be more than US$380 billion by 2027.

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