Industry Insights, Data, and Solutions For Business Leaders

Auto Revolution 2019: The Critical Role Of Trust In Harnessing The Full Potential Of The Voice Of The Vehicle

While the emergence of internet of things (IoT), artificial intelligence (AI) and next generation cloud computing technologies are creating new opportunities to capture deep insights into the driving and vehicle ownership experience, the automotive industry must take care to ensure consumers have a high level of comfort and trust in Voice of the Vehicle (VOV) initiatives, says Dave Sargent, Vice President of Global Automotive for J.D. Power, in an interview prepared for the upcoming J.D. Power Auto Revolution event in Las Vegas on October 23-24.

Auto Revolution 2019: The Disruptive Implications Of Intelligent Connected Vehicles

The automotive industry must engage in a comprehensive and high-profile discussion on the implications of intelligent vehicles to ensure consumer trust and adoption, according to Bernardo Rodriguez, Chief Digital Officer at J.D. Power, in an audio interview for journalists covering the Auto Revolution 2019 conference Las Vegas on October 23-24.

Vitria's Mike Rossi Makes the Case for Focusing on Digital Operations in the Context of Business Transformation Initiatives

While the jury is out on what percentage of large digital transformation initiatives are successful, projects that focus on digitizing and improving specific operations have a proven track record of delivering tangible cost and efficiency benefits in 90-, 60- and even 30-day timeframes, according to Mike Rossi, Senior Vice President for Menlo Park, Calif.-based Vitria.

The Corporate CMO's Debra Schleicher Discusses How Digital Transformation is Redefining the Fundamentals of Modern B2B Marketing

Modern marketing has changed dramatically in the last few years as marketing technologies (martech) enable organizations to better know and understand their customers' journey by utilizing advanced analytics.

Vitria's Chris Menier Describes Critical Framework Necessary for Digital Operations and Successful Transformation Initiatives

Organizations seeking to leverage the latest technologies to digitize their business processes must carefully consider how to integrate operational processes all the way from the back end to the front end, says Chris Menier, Vice President and Transformation Strategist for Vitria, in an audio interview for journalists.

Editor's PickNate FisherMay 17, 2019Digital Transformation

Vitria's Chris Menier Discusses How Artificial Intelligence, Machine Learning and IoT is Creating a New Generation of Incident Response Strategies

The availability of real-time analytics is driving new and enhanced services in many industries as organizations leverage the ability to contextualize experiences for customers in real-time.

Technicolor's Olivier Lafontaine Explores the Business Case for Hybrid LTE Solutions in Connected Home CPE Environment

The role of Hybrid LTE solutions that support fixed broadband services to the home took center stage at the recent 2019 Mobile World Congress in Barcelona as network service providers (NSPs) grapple will be explored in great detail.

Editor's PickLane CooperFebruary 27, 2019MWC 2019, Mobile World Congress, Technicolor, Hybrid LTE, Ultra broadband, NSP, 5G

AirTies' Philippe Alcaras and Technicolor's Gary Gutknecht Discuss the Growing Importance of Smart Wi-Fi to Network Service Provider Community

The number of devices relying on Wi-Fi access within the home is exploding. Along with the increase of devices, rising streaming needs are also creating conditions where Network Service Providers (NSPs) must focus on improving Wi-Fi connectivity within the home in order to provide the highest quality of experience subscribers expect.

Vitria's Chris Menier Explores How Arrival of 5G Turns Wireless Network Service Providers into Indispensable Players in the IoT Market

The arrival in 2019 of 5G wireless wide-area networking technology promises to leave an indelible mark on any industry that stands to gain from the rapid evolution of the Internet of Things (IoT), and will place network service providers in an ideal position to serve this market.

Editor's PickLane CooperFebruary 14, 2019Internet of Things, 5G, Network Service Providers

Technicolor's Luis Martinez-Amago Discusses Key Trends Defining Network Service Provider Strategies for the Connected Home

This year will see more Network Service Providers (NSPs) around the world embrace "managed services" as a core strategy for generating new recurring revenues and competing with retail offers, says Luis Martinez-Amago, President and General Manager for Technicolor's Connected Home Division, in an audio interview for journalists.

Editor's PickLane CooperJanuary 9, 2019CES, CES 2019, Technicolor, Network Service Providers Comment

Michael Foy of J.D. Power Explores How the Wealth Management Sector Can Integrate Human and Technological Touch Points to Maximize Customer Experience

Digital transformation is changing the way that people buy, get information and invest. Though wealth management is a relative latecomer to digital transformation, today's wealth management companies and their customers are now relying increasingly on digital processes to purchase wealth management services -- as well as for some basic investment advice, says Michael Foy, Senior Director, Wealth Management Practice J.D. Power, in a new interview for journalists.

Ben Bartosch Discusses Impact of Natural Disasters on Vehicle Pricing for Dealers and Consumers; J.D. Power Used Vehicle Price Index

Hurricanes and other natural disasters invariably cause price increases in the automobile market across the affected area, with a ripple effect that extends beyond the direct points of impact. The exact effect of each event, however, differs, so it is important to have historical data as a benchmark to help predict the pricing impact, says Ben Bartosch, Manager of Forecast Analytics at J.D. Power, in a new audio interview for journalists.

Editor's PickLane CooperDecember 4, 2018Automotive, J.D. Power

Technicolor's Patrick Goemaere Describes How Edge Compute and Software Life-Cycle Management Create Customer Value and Flexibility

The rapid rise of DevOps -- along with the mainstreaming of agile methodologies for creating applications -- is introducing new opportunities for Network Service Providers (NSPs) interested in deploying more services to subscribers, more rapidly and safely in the era of Edge Computing and the Internet of Things (IoT).

Editor's PickLane CooperDecember 4, 2018edge computing, IoT

Technicolor's Rajat Ghai Explains How Citizens Broadband Radio Service Can Be Leveraged for LIMA by Network Service Providers

Network Service Providers (NSPs) have an opportunity to harness spectrum set aside for Citizens Broadband Radio Service (CBRS) to pursue a wide range of profitable use cases -- especially those that surround Local Indoor Mobile Access (LIMA).

Editor's PickLane CooperNovember 29, 2018Technicolor, LTE, network connectivity, Network Service ProvidersComment

Windstream and Vitria Executives Discuss the Future of Network Service Providers in Serving the Connected Lives of Consumers at Home and at Work

The cable/telco sector is in the midst of a seismic shift, as new technologies and rising consumer expectations drive the radical transformation of traditional business models. During a recent podcast interview for journalists, Mark Wyman, Senior Vice President for Application Development for Windstream and Chris Menier, Vice President and Transformation Strategist at Vitria discussed how a sophisticated data-centric approach to a customer-focused strategy can generate sustainable competitive differentiation within the NSP community.

Editor's PickLane CooperNovember 27, 2018Comment

Technicolor's Bart Vercammen Reveals How to Enhance Wi-Fi QoE While Optimizing CAPEX and OPEX

A five-step plan will enable Network Service Providers (NSPs) to optimize capital - and operational- expenditure investments to improve subscriber's Quality of Experience (QoE) in strategic and efficient ways.

Editor's PickNate FisherNovember 15, 2018QoE, Wi-Fi, MIMO

David Paris of J.D. Power Explains How Manufacturing Focus on SUVs, CUVs and Trucks Creates Strong Demand for Passenger Cars in Used Vehicle Market

There's a significant disconnect in the mix of vehicle types available in the market between the new and used automobiles in the U.S., and it's good news for current owners of passenger cars, says David Paris, Senior Automotive Analyst at JD Power in a recent podcast interview for journalists.

Editor's PickLane CooperNovember 15, 2018

Technicolor's Jos Delbar Reveals the Four Capabilities Critical to Achieving Seamless 4K OTT Content Delivery over Wi-Fi

Four key capabilities are necessary to deliver uninterrupted 4K video to the home: Detection, Monitoring, Proactive Care, and Reactive Care, says Jos Delbar, Product Manager at Technicolor, in the white paper, Guaranteeing Seamless 4K OTT Content Delivery, presented at the SCTE Cable-Tec Expo 2018, in Atlanta, GA, October 22-25.

Editor's PickAirrion AndrewsNovember 13, 2018Technicolor, 4K, OTT content, SCTE, NSPs, QoE, Wi-FiComment

Unisys’ Eric Hutto Describes the Strategic Gap Between Digital Transformation and Digital Optimization Affecting Most Organizations

While organizations across industries and around the world have engaged in a comprehensive discussion about digital transformation, the truth is that most executives are really only presiding over digital optimization initiatives that merely streamline existing operations.

Editor's PickLane CooperNovember 8, 2018Digital Transformation, Digital Optimization

Craig Martin of J.D. Power Discusses How Customer-Centric Digital Transformation is Key to the Future of Wealth Management

As new technologies and communication channels create more options for consumers seeking to optimize the management of their financial lives, the wealth management sector must put the customer experience at the center of how, when and where to apply new services based on innovative capabilities, says Craig Martin, Managing Director, Wealth & Lending in the Services Industries Division at J.D. Power.