Posts in Editor's Pick
Finding “Real-time Vision” in Supply Chain Management Requires Investments in the Integration of AI and IoT on Cloud Platforms – Cloudleaf CEO, Mahesh Veerina

Organizations that are unable to see the exact disposition of every item in their supply chain will be unable to compete effectively in an increasingly real-time world driven by today’s ecommerce market. So says Mahesh Veerina, CEO of Cloudleaf, a Silicon Valley-based company that is using digital technologies -- including internet of things (IoT), artificial intelligence (AI) and machine learning (ML) -- in the cloud to transform supply chains.

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With ‘Streaming Wars’ Upon Us, Are OTT and Network Service Providers Fighting Over the Right Budget

Analysts have flooded the market with reports and perspectives foretelling the arrival of the streaming wars. Serving as the industry’s own “winter is coming” mantra -- à la Game of Thrones -- the streaming wars were portrayed as a great competition for discrete household content budgets. 

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Data-driven Customer Experiences Requires More Than Infrastructure; Customer Data Platforms to Play Key Role in Effective Engagement -- Simon Data CEO Jason Davis

As organizations look for ways to deliver data-driven customer experiences, many executives have focused on building out their data infrastructure to capture, store and share the explosion of structured, unstructured and telemetry data being generated today. Infrastructure alone, however, will not be enough to develop and implement effective customer engagement strategies, according to Jason Davis, co-founder and CEO of New York-based Simon Data, in a thought leadership interview with BizTechReports​.

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Companies Underinvesting in Mobile and Remote Access Security are Creating Costly Exposure to Risk -- Sontiq CTO Darrell Laffoon

As individuals bring more connected devices into their work environment while increasing the number of days worked from remote locations, many companies may be underinvesting in mobile and remote device security. So says Darrell Laffoon, Chief Technology Officer at Sontiq (www.sontiq.com), a security and identity protection company based in Nottingham, MD.

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How Red Cells Shed Light on Blindspots in the Strategic Planning Process

Red Cells -- also known as Red Cell Teams -- are made up of interdisciplinary experts that engage in focused alternative analysis in order to help organizations break from intellectual ruts and blindspots that often accrue over time. Their mission is not just to think about the future, but to highlight the potential for unlikely events to derail -- or enhance -- an organization’s position. 

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Vitria’s Chris Menier and Independent Analyst Charlotte Patrick Discuss How Customer-Centric Network Assurance Strategies Are Critical To NSPs

Artificial intelligence, machine learning and other enablers of predictive and prescriptive analysis have laid the foundation for customer-centric network assurance strategies that will help define successful network service providers (NSPs) as we enter the next decade.

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Vitria's Chris Menier and Cognizant's Tiran Dagan Explore How Digital Operations and AIOps Help NSPs Create Customer-Centric IT Ecosystems

In an ongoing effort to identify the metrics that matter for improving customer engagement, companies must leverage the latest technologies to monitor and measure the key elements that affect the user experience.

In an audio interview for journalists covering Mobile World Congress 2019 in LA on October 22-24, Tiran Dagan, Chief Digital Officer for Media and Communications for Cognizant, and Chris Menier, Vice President and Transformation Strategist for Vitria, discuss how Digital Operations and Artificial Intelligence supported operations (AIOps) can enable network service providers (NSPs) to improve the experience of their subscriber bases by mining data to gain better insights from operational activities.

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Auto Revolution 2019: Chris Hodges Of J.D. Power On How Mastering The Digital Journey Plays A Key Role For Engendering Trust In Automotive Innovations

Given the massive amount of change to which consumers are being exposed -- especially when it comes to their mobile lives -- the ability to carefully track the complex evolution of customer sentiment is emerging as a critical discipline among leading players in the different sectors of the automotive industry.

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Auto Revolution 2019: The Critical Role Of Trust In Harnessing The Full Potential Of The Voice Of The Vehicle

While the emergence of internet of things (IoT), artificial intelligence (AI) and next generation cloud computing technologies are creating new opportunities to capture deep insights into the driving and vehicle ownership experience, the automotive industry must take care to ensure consumers have a high level of comfort and trust in Voice of the Vehicle (VOV) initiatives, says Dave Sargent, Vice President of Global Automotive for J.D. Power, in an interview prepared for the upcoming J.D. Power Auto Revolution event in Las Vegas on October 23-24.

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Auto Revolution 2019: The Disruptive Implications Of Intelligent Connected Vehicles

The automotive industry must engage in a comprehensive and high-profile discussion on the implications of intelligent vehicles to ensure consumer trust and adoption, according to Bernardo Rodriguez, Chief Digital Officer at J.D. Power, in an audio interview for journalists covering the Auto Revolution 2019 conference Las Vegas on October 23-24. 

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Vitria's Mike Rossi Makes the Case for Focusing on Digital Operations in the Context of Business Transformation Initiatives

While the jury is out on what percentage of large digital transformation initiatives are successful, projects that focus on digitizing and improving specific operations have a proven track record of delivering tangible cost and efficiency benefits in 90-, 60- and even 30-day timeframes, according to Mike Rossi, Senior Vice President for Menlo Park, Calif.-based Vitria.

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Vitria's Chris Menier Describes Critical Framework Necessary for Digital Operations and Successful Transformation Initiatives

Organizations seeking to leverage the latest technologies to digitize their business processes must carefully consider how to integrate operational processes all the way from the back end to the front end, says Chris Menier, Vice President and Transformation Strategist for Vitria, in an audio interview for journalists.

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AirTies' Philippe Alcaras and Technicolor's Gary Gutknecht Discuss the Growing Importance of Smart Wi-Fi to Network Service Provider Community

The number of devices relying on Wi-Fi access within the home is exploding. Along with the increase of devices, rising streaming needs are also creating conditions where Network Service Providers (NSPs) must focus on improving Wi-Fi connectivity within the home in order to provide the highest quality of experience subscribers expect.

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Vitria's Chris Menier Explores How Arrival of 5G Turns Wireless Network Service Providers into Indispensable Players in the IoT Market

The arrival in 2019 of 5G wireless wide-area networking technology promises to leave an indelible mark on any industry that stands to gain from the rapid evolution of the Internet of Things (IoT), and will place network service providers in an ideal position to serve this market.

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Technicolor's Luis Martinez-Amago Discusses Key Trends Defining Network Service Provider Strategies for the Connected Home

This year will see more Network Service Providers (NSPs) around the world embrace "managed services" as a core strategy for generating new recurring revenues and competing with retail offers, says Luis Martinez-Amago, President and General Manager for Technicolor's Connected Home Division, in an audio interview for journalists.

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Michael Foy of J.D. Power Explores How the Wealth Management Sector Can Integrate Human and Technological Touch Points to Maximize Customer Experience

Digital transformation is changing the way that people buy, get information and invest. Though wealth management is a relative latecomer to digital transformation, today's wealth management companies and their customers are now relying increasingly on digital processes to purchase wealth management services -- as well as for some basic investment advice, says Michael Foy, Senior Director, Wealth Management Practice J.D. Power, in a new interview for journalists.

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Ben Bartosch Discusses Impact of Natural Disasters on Vehicle Pricing for Dealers and Consumers; J.D. Power Used Vehicle Price Index

Hurricanes and other natural disasters invariably cause price increases in the automobile market across the affected area, with a ripple effect that extends beyond the direct points of impact. The exact effect of each event, however, differs, so it is important to have historical data as a benchmark to help predict the pricing impact, says Ben Bartosch, Manager of Forecast Analytics at J.D. Power, in a new audio interview for journalists.

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